Frequently Asked Questions
Everything you need to know about shopping at Jugnu Lahore
What are your shipping charges and delivery times?
We offer standard shipping across Pakistan within 3 to 5 business days. Delivery is free on orders above PKR 5,000, while a flat rate applies to smaller orders.
How do I determine my size?
Please refer to our detailed Size Guide available on every product page. We provide measurements in inches to ensure you find the perfect fit for our contemporary and traditional silhouettes.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the items are unworn, have all tags attached, and are in their original packaging.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for all domestic orders. You can also choose to pay via credit/debit card or bank transfer at the time of checkout.
How should I care for my Jugnu Lahore garments?
To maintain the quality of our fabrics and intricate details, we recommend dry cleaning for formal wear and gentle hand washing with mild detergent for our daily wear collections.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. Once the order has been processed for shipping, we are unable to make any changes.